Supported Products


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Service Plans

Limited Telephone Technical Support/Consulting PL201
The most economical support plan available. A single user may place up to 10 untimed phone support calls. Per term.

$ 129.00

Unlimited Telephone Technical Support/Consulting PL102
A single user may place unlimited phone support calls. Annual basis.

299.00

On-site System Evaluation/Preventative Maintenance PL211
This plan includes three single-system on-site system evaluations and preventative maintenance visits. Annual basis.

159.00

On-site System Evaluation/Preventative Maintenance/Unlimited Repair Services PL212
This plan includes three single-system on-site system evaluations, preventative maintenance visits, and all labor costs resulting from repair services. Annual basis.

399.00

New Buyer/User Assistance PL231
A necessity for new users. A single user (single-system) may place up to 15 untimed phone support calls, receive three on-site service calls for warrantied and non-warrantied services, one on-site system evaluation and preventative maintenance visit before the warranty expiration. Annual basis.

499.00

Complete Solution PL232
A necessity for new users. A single user (single-system) may place unlimited untimed phone support calls, receive unlimited on-site service calls for warrantied and non-warrantied services, one on-site system evaluation and preventative maintenance visit before the warranty expiration. Annual basis.

798.00

Loaner Equipment Option PL200
Available with equipment service plans listed above. Includes delivery, installation and basic configuration of similar equipment temporarily replacing equipment requiring more than 24 hour service. Subject to availability. Annual basis.

199.00


Please note:
When support specialists are unavailable calls are usually returned within one hour. Unused services on annual plans cannot be carried over.  

 

Other Services

On-site Training, Technical Support, Consulting*, Systems Service*, Systems Administration, Programming and Data Recovery (per hour)

Plan Buyers
$ 55.00
Others
$ 80.00

Telephone Technical Support Services (per hour)
Billable per minute.

60.00

In office Web Site Development.

55.00

Parts Inclusion Plan

Call

Data Back-up

Call

Software Inventory/Audits -- Call for per system rate

Call

* May be included in selected plans.